Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As we sell food products, we are unable to accept returns once an order has been delivered. This is because we cannot guarantee the safety or quality of food items once they have left our control and therefore cannot resell them.

If your order arrives damaged, faulty, or you have received an incorrect item, please contact us as soon as possible. We will work with you to resolve the issue and, where appropriate, offer a replacement or refund.

Under UK consumer law, food products of this nature are exempt from the standard 14-day cancellation ("cooling-off") period that applies to many online purchases.

If you have any questions or concerns about your order, please don't hesitate to get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return (if required), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@candiscupboard.com.

If you are asked to return the product for inspection we will provide these details and postage upon request and rectify the issue with a suitable solution as quickly as we can.